Refund policy

The Clean-Plate Guarantee

Take Levena with your rich meals for up to 90 days from the day your first order arrives. If your rich meals don't sit lighter (judge it with your own Greasy-Meal Test), email hello@trylevena.com with your order number and we refund your first order in full, to the original payment method, within 5 business days.

• Nothing to send back, not even empty bottles. The gifts are yours to keep.
• The guarantee covers your first order, once per customer.
• Every order is a one-time purchase: there is no subscription to cancel.

Damaged, wrong or missing items

• Damaged or wrong item: email us a photo within 30 days of delivery and we send a replacement at no cost.
• Lost parcel: if tracking shows no movement for 7 days, or the parcel hasn't arrived 14 days after shipping, we send a replacement or refund it.

Cancelling an order

Email us within 12 hours of ordering and we cancel and refund it in full. After that, your order may already be on its way: keep it, and the Clean-Plate Guarantee still applies.

How refunds are paid

Refunds go back to the card or account you paid with. Your bank may take 5 to 10 business days to show it.

Contact

Spirad LLC (Levena) · 2106 House Ave, Suite 577, Cheyenne, WY 82001, USA · hello@trylevena.com · +1 (307) 292-4068